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Quality and Environmental Policy Statement

RFL Property Services Ltd are committed to delivering products and services of the highest quality to our customers while ensuring compliance with all applicable statutory, regulatory and environmental requirements. We strive to continuously improve our processes, products, and services to meet or exceed customer expectations and achieve our business objectives.

Our integrated management system is based on the ISO 9001:2015 and ISO 14001:2015 standards and serves as the foundation for our organisation's success. We are dedicated to fostering a culture of quality and excellence throughout our entire organization, from top management to every employee.

Key elements of our integrated quality and environmental policy include:

  • Commitment to Environmental Responsibility

    We are committed to protecting the environment as an integral part of our operations. This includes:
  • Minimising our environmental impact by adopting sustainable practices and striving for the efficient use of resources.
  • Preventing pollution by identifying and controlling potential sources of environmental harm within our processes, services, and activities.
  • Complying with all applicable legal and regulatory requirements related to environmental protection.
  • Continuously improving our environmental performance through regular evaluation of our objectives and practices.
  • Engaging employees, partners, and stakeholders in efforts to enhance environmental stewardship.

This commitment underscores our dedication to fostering a sustainable future while ensuring the quality of our products and services.

  • Customer Focus

    We understand that our customers are the driving force behind our success. We have a key role in delivering against our parent Trust's Green Plan and providing solutions for our other clients to enable them to meet their environmental objectives. We actively listen to their needs, expectations, and feedback to provide innovative and customised solutions that add value to their businesses.

  • Continuous Improvement

    We promote a culture of continuous improvement, where every employee is encouraged to identify opportunities for enhancing our processes, products, and services. By regularly reviewing and refining our operations, we ensure our ability to adapt to changing market conditions and remain competitive.

  • Compliance

    We are committed to complying with all applicable laws, regulations, and industry standards. Our products and services are designed, constructed, and delivered with the highest regard for safety, environmental sustainability, and ethical practices.

  • Employee Engagement

    Our employees are our most valuable asset. We invest in their training, development, and empowerment to foster a motivated and skilled workforce that takes pride in their work and contributes to the achievement of our quality objectives.

  • Supplier Partnerships

    We establish strong partnerships with our suppliers, working closely with them to maintain the same high standards of quality, environmental standards and ethics. By collaborating with reliable and reputable suppliers and monitoring their performance, we ensure the consistency and reliability of our products and services.

  • Risk-Based Approach

    We identify and manage risks and opportunities throughout our operations. By applying a risk-based approach, we proactively address potential issues, prevent non-conformities, and improve overall efficiency.

  • Measurable Objectives

    We set and monitor measurable objectives aligned with our quality policy and business strategy. Regular reviews of our performance allow us to assess progress and implement necessary adjustments to achieve our goals.

This policy is communicated to all employees and relevant stakeholders, and it serves as a framework for establishing and reviewing quality and environmental objectives. Our commitment to quality and the environment is fundamental to our growth, customer satisfaction, and long-term success.

Version Date Title Author Approver Review Date
1.0 29-04-2024 ISO Policy Statement Nigel Walker Andrew Panniker 01-01-2025
1.1 01-07-2024 Quality and Environmental Policy Statement Nigel Walker Draft
1.1 13-08-2024 Quality and Environmental Policy Statement Nigel Walker ISO Accreditation Project Board 13-08-2025

Changelog

Version Change(s)
0.1 Initial draft
1.0 Approval
1.1 Combined to encompass ISO 9000 and ISO 14000
1.1 Final version approved by Project Board 13-08-2024